Shipping info
Shipping Policy – HUSHTOGETHER
Last updated: October 20, 2025
Processing Time
All orders are processed within 48 business hours (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with your tracking number.
Delivery Times
Estimated delivery times vary by destination: United States: 7–9 business days; Canada: 6–10 business days; United Kingdom, Australia & New Zealand: 6–10 business days; Rest of the World: 7–12 business days.
Shipping Fees
United States: Free standard shipping for orders over $65 USD, otherwise $3.90 USD.
Canada: Free shipping for orders over $90 USD, otherwise $3.90 USD.
UK, Australia, New Zealand & Rest of the World: Free shipping for orders over $120 USD, otherwise $5.90 USD.
Carriers
We work with trusted global logistics partners such as UPS, FedEx, DHL, and USPS to ensure fast and secure delivery depending on destination.
Order Tracking
You can track your order using the tracking link provided in your shipping confirmation email. If you did not receive the email or cannot locate your tracking number, please contact us at contact@hushtogether.com for assistance.
Incorrect or Incomplete Address
Please double-check your shipping address before finalizing your order. If your parcel is returned due to an incorrect or incomplete address, we can arrange a reshipment once the additional shipping fees are covered.
Lost or Damaged Packages
If your package is damaged or missing upon delivery, please contact us within 48 hours of receipt at contact@hushtogether.com with photos and order details. We will investigate and assist you promptly.
International Shipping
As HushTogether operates globally from Hong Kong, your order may be subject to import taxes, customs duties, or fees imposed by local authorities. These charges are the responsibility of the customer.
Return Shipping Address
HushTogether – Olem Partners Limited
Unit B6, 12th Floor, Wing Wah Building, No. 677 King’s Road, Quarry Bay, Hong Kong
Customer Support
For any questions related to shipping, delivery, or tracking, please contact our support team at contact@hushtogether.com.